Struggling with my lovely insurance company

I am a Capital Blue Cross customer. I use the word customer specifically, because Capital Blue Cross labels me a ‘member’. You know, like it is a health insurance club. Like I would have some say or vote in how they manage their business. But, I pay some $900 a month as a customer. Not a member. As a customer I get shuttled around from place to place.

I was assigned a nurse to help me create a diabetes management plan. She informs me to call the main insurance number to get a new glucometer, that she cannot help me. I call the main number who tells me I need to call Express Scripts as a glucometer is a perscription. I call Express Scripts and ask if I can email them the perscription and the form for it to expedite the process. They say no, they can only accept a fax or mail. “Don’t dream about squashing them like a bug, don’t don’t don’t”

I ask what glucometers will my benefit pay for, their response was oh so priceless. ‘Well, I cannot really tell you that as our system does not provide a list of them that I can access. If you tell me a specific model, I can look it up one at at time to see if it is available. However, you can go to our website, login and be able to find a complete list on the website”.

So, I call the doctor and ask them to fax over the perscription and the nurse taking a bit of a tone with me wonders if that is something they should do. Again, I am my doctor’s, CUSTOMER. Not a patient, a CUSTOMER. Gees, this is putting me into a level of pissed off that I cannot believe.

Screw the diabetes, this bloody healthcare culture is going to create so much frustration my arteries will harden with each phone call.

I know I am not alone with with my frustration at my insurance company, nor this crappy body of mine that decided to let me down by having me deal with diabetes. So, I will along with my brethren of bloggers out their tilt and shout at windmills.